utor to customer satisfaction maybe evenst.If a customer isnt receiving a level of service that meets or exceeds his or her expectations,that customer wouldn't be a customer for very long.In addition,that customers experience with yourpany may affect how potential customers in the marketplace view yourpany.People do talk and share information.This may affect not only profits but future sales as we
ll.In many instances service may be the one thing that distinguishes apany from thepetition.A bad reputation for service maypromise apanys position in the marketplace.
Q:Tell me about a time when you had to deal with an irate customer.How did you handle the situation?
A:My customer service position at the telephonepany involved dealing occasionally with irate customers.When that happened,Id try to talk in a calm,even voice,in order to get the person to respond in a businesslike manner and focus on trying to rst times I was able to rectify the problem and pacify the customer,but I remember one incident in particular in which the caller became verbally abusive.I tried to remain calm and professional and not to let my personal feelings enter into the situation. I didn't respond to the abuse,I just made a note of it and continued to help the customer as best I could.When the abuse persisted,however,I politely asked him to call back and ask for my manager,because at that point I knew I couldn't resolve the problem.